Refund Policy

1. Before Work Begins

If you have paid and we have not started work (onboarding not yet commenced), you may request a full refund. Submit your request to Info@leadspilots.com within 7 calendar days of payment.

2. In Progress

If work has begun and we fail to deliver the lead count stated in your package, and you have met your Client Responsibilities (responded to onboarding requests, were available for scheduled transfers, provided timely feedback, and complied with your outreach obligations), you may request a pro-rated refund or account credit for any undelivered portion of the agreed scope.

Refunds in this category are processed within 10 business days of a written, documented request.

3. Delivered Services

The following are non-refundable once completed:

• Completed lead introductions and warm transfers
• Performed CRM setup and configuration sessions
• Completed virtual assistant hours
• Launched and active advertising campaigns
• Completed outreach, appointment scheduling, and reporting sessions

4. Package-Specific Delivery Counts

The following delivery counts apply to each package. If we fail to meet these targets and you have met your responsibilities, you may be eligible for a pro-rated refund per Section 2 above:

• Kick-Starter Package: 7 qualified leads, 1 targeted area, up to 2 zip codes, and a 3-month package term.
• Core Package: 14 qualified leads, 1 county, up to 3 zip codes, 14 Warm Introductions, and a 6-month package term.
• Pro Package: 30 qualified leads, 2 counties, up to 5 zip codes, 30 Warm Introductions, and a 1-year package term.
• Team/Brokerage Package: 60 qualified leads, 3 counties, up to 10 zip codes, 30 Warm Introductions, and a 2-year package term.

Your signed package agreement is the controlling document for any package-specific refund terms.

5. Dispute Window

All refund requests and disputes must be submitted within 30 days of the date of your signed package agreement. After this window, services are considered accepted and no refund or dispute will be entertained for work already commenced or completed.

6. How to Request a Refund

Email Info@leadspilots.com with the following information:

• Your full name and the email address used at sign-up
• Your invoice number or package agreement date
• Package name (Kick-Starter, Core, Pro, or Team/Brokerage)
• Service dates
• A brief summary of the issue and number of leads delivered vs. promised

We aim to acknowledge all refund requests within 2 business days and resolve within 10 business days.

7. Chargebacks

Please contact us before initiating a chargeback with your card issuer. We are committed to fair resolution and will work with you directly to address any service concerns. Unresolved or unauthorized chargebacks may result in account suspension and may be disputed with documented evidence of service delivery.

8. Contact

Email: Info@leadspilots.com
Hours: Monday – Friday, 9:00 AM – 6:00 PM ET
Address: 23 Diane Ave, Old Bridge, NJ 08857